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Independence Direct: Prompt, Personal, and Right on Time

Independence Direct is our in-house delivery service that provides quick, personalised delivery of your protective products, on your schedule.

Your Supplies, Delivered Your Way

Prescription Management

Our customer service team is connected to the NHS Electronic Prescription Service to easily approve prescriptions.

Quick Delivery

Quick prescription approvals and shipping helps you receive your order within three working days.

Automatic Orders

Set up automatic orders so your products arrive at a predictable time, right when you need them.

Dedicated Experts

Access a dedicated care team, who will manage your prescription, delivery, and support needs.

Adele

"The first question that a patient asks me after they have their line inserted is ‘Can I have a shower?’ I have Independence Shower Pouches in the procedure room and I show them how to use them to safely shower. The shower pouches always stay in place and provide the extra security patients rely on. My patients love them."

AdeleSenior Nurse

Step guide

1

Approve

Our customer service team is connected to the Electronic Prescription Service (EPS) system and safely and discreetly receives and dispenses prescriptions from your GP.

2

Pack

Once your prescription is approved, our in-house warehouse team packs and prepares your supplies, getting them ready for a safe delivery to your home.

3

Deliver

Our in-house delivery service gets moving, personally dropping off your supplies right to your door. You can trust that your package has safely arrived right from our warehouse, no third parties involved.

4

Support

Your personal customer care team keeps you updated on your prescription and helps you set up future orders, when you need it.

Trusted by Healthcare Workers, Loved by Patients

See how patients, healthcare workers, and carers use Independence products.

"The first question that a patient asks me after they have their line inserted is ‘Can I have a shower?’ I have Independence Shower Pouches in the procedure room and I show them how to use them to safely shower. The shower pouches always stay in place and provide the extra security patients rely on. My patients love them."

Adele, Senior Nurse

"On a family holiday in Wales, my son wasn’t able to join family activities on the beach for fear of water splashing onto his line. That’s when I remembered I had Independence pouches in the boot of the car. I put them on and Zak was able to join our fun in the water."

Erika, Proud Mother and patient advocate

"Using the pouches has made things normal again. I can have a shower without having to make sure my line stays dry. The pouches are so easy to use and I love the fact that my deliveries come when I need them."

Denise, Busy Grandmother and dog owner

Explore Our Protective Pouches

Choose from a range of easy-to-use Protective Pouches that you can quickly apply to do your daily tasks.

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Independence Shower Pouch

Safeguard chronic catheters during showers.

Learn more
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Independence Activity Pouch

Stay active knowing your exit site and catheter is protected.

Learn more
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